Terms of Use & Conditions

Palma Coliving Terms and Conditions.

1. Booking Confirmation and Payment
   Due to our limited seats and high number of requests, you must confirm a full payment in advance to block your room.
2. Check-In and Check-Out
   • Check-In: Standard check-in time is from 14:00 unless arranged otherwise.
   • Check-Out: The standard check-out time is max at 12:00. Let us know in case you need a late check-out. 
3. Early Departures
   No refund is provided for early departures unless due to a critical issue with the coliving space (details below).

Are you looking for the Private Social Club terms & conditions? If so we’ve crafted dedicated Terms & Conditions specifically for the Social Club, as its offerings are independent of Palma Coliving’s coliving bookings.

Use of Facilities

Clients are entitled to use shared facilities such as kitchens, coworking spaces, lounges and terraces.

Damages: A €150 damage and repairs deposit is required at the checkin and will be refunded at checkout time. Please ensure you have a valid credit card for this purpose. Any damage caused to the property or its contents by the client will be assessed, and repair or replacement costs will be deducted from the deposit.

Pet Policy: Currently, Casa Turull is our only pet-friendly coliving space (limited to some areas). If you have allergies or concerns about pets, please let our team know in advance so we can ensure the best possible experience for you.

Storage: Clients are responsible for securing their personal belongings. Palma Coliving is not liable for lost or stolen items.

House Rules

• Behavior: Clients must respect other residents, staff, and property. Harassment, violence, or disruptive behaviour will result in immediate eviction without a refund.
• Cleanliness: Clients are expected to clean up after themselves in shared spaces and respect the community guidelines. Please note that we have an House facilitator  on-site to coordinate check-ins, check-outs, and activities, but this person is not responsible for cleaning, kitchen upkeep, or other household tasks. We provide cleaning services a few times per week in common areas + once per week in your room to maintain basic cleanliness and order, but daily tidying and upkeep are the responsibility of our guests to ensure a positive community atmosphere and harmonious living experience.
• Quiet Hours: Quiet hours are enforced from 22:00 to 08:00 to ensure a comfortable environment for all residents. We have designated some “quiet areas” in the residence must be respected to ensure a smooth coliving experience. 
• Smoking and Alcohol: Smoking is non-permitted inside, only in designated areas outside. Excessive alcohol consumption or use of illegal substances is strictly prohibited.

Termination of Stay

Palma Coliving reserves the right to terminate a stay without refund if:

• The client violates house rules or terms of service.
• The client engages in illegal activities or endangers the safety of others.

Guest Policy

• Clients may invite external guests to the coworking space during visiting hours subject to prior authorisation from our House facilitator on-site
• Overnight guests are not permitted without prior approval: if you want to share your room with a +1, we charge your monthly invoice a +50% price per night or a +30% price per night if staying during the full stay. 
• Clients are responsible for the behaviour and actions of their guests.

Changes to Booking

• Room Changes: Requests for room changes will be accommodated based on availability and may incur an additional fee.
• Extensions: Clients wishing to extend their stay must notify the coliving provider in advance. Extensions are subject to availability and prevailing rates.

Privacy and Data Protection

The client’s personal data will be handled in compliance with applicable privacy laws. Data collected during the booking process will only be used for the purpose of managing the stay and improving services. We are NEVER sharing your data outside of Palma Coliving team unless we have your prior authorisation.

Liability

Palma Coliving is not responsible for:

• Loss, theft, or damage to personal belongings unless due to proven negligence.
• Injuries or accidents resulting from improper use of facilities by the client or third parties.
• Palma Coliving’s liability is limited to the total amount paid for the booking.

Dispute Resolution

Any disputes arising from the stay will first be addressed through direct communication with our House facilitator on-site. If unresolved, disputes may be mediated through the management team or a neutral third party.

Reporting Issues

Notification: Clients are required to report any issues promptly through our on-site House facilitator. If no immediate response is available, please use one of the following channels:

• Email: booking@palmacoliving.co
• Palma Coliving Booking Team: +34619823747 (call us or text us via WhatsApp), available from Monday to Friday from 9 AM to 6 PM CET.

Outside Working Hours: In case of urgent issues outside of the staff working hours, please ensure your safety first and report the issue as soon as possible through the email provided above. If the situation is critical (e.g., affecting safety or essential services), you may contact local emergency services or a trusted service provider and notify us immediately after taking the necessary steps.

Details Required: The report should include a description of the issue, its location, and any relevant supporting materials (photos, videos, or witness statements).

Timing: Issues should be reported within 24 hours of their occurrence to ensure a timely resolution.

Response Time: Our House facilitator on-site will acknowledge all reported issues within 24 hours. Resolution or initial action will be provided by the management within 48 to 72 hours, depending on the complexity of the issue.

Booking Compensation Policy

Compensation may include:

• Relocation/Upgrade: At the expense of the coliving provider.
• Partial Refunds: Based on the duration and severity of the issue.
• Discounts & Vouchers: Applied to future stays.
• Additional Benefits: Free nights & extra services to compensate for the inconvenience.

The maximum compensation is limited to the value of the affected period of the client’s stay.

1. General Refund Conditions
   • General Refunds will be processed back to the original payment method within 14 business days after approval.
   • 50% Refund will be given for cancellations made up to 14 days before check-in.
   • Refunds will only be processed for bookings that are cancelled at least 14 days prior to the scheduled arrival date.
   • Cancellations made less than 14 days before the check-in date are not eligible for a refund unless a special circumstance applies (e.g., medical emergency).
   • No Refund will be provided for cancellations made less than 14 days before check-in. By booking, you acknowledge the responsibility to pay for your entire reservation in the event of late cancellation. To be noted, Palma Coliving may transform your cancellation as a voucher for your next stay in case of the circumstances 🙂 
2. Cancellations by Palma Coliving
   If Palma Coliving has to cancel your booking due to unforeseen circumstances, you will receive a full refund or the option to rebook for another date (voucher).
3. Force Majeure
   Up to 50% refund or date changes will be provided in case of events such as natural disasters or government-imposed restrictions.

Room Issue Discounts

1. General Room Issues
   In the event of maintenance issues (e.g., A/C breakdown, plumbing issues, etc.), we aim to resolve them as quickly as possible. If the issue is not resolved within 48 hours, we will offer a discount to compensate for the inconvenience.
2. Types of Issues and Associated Discounts
   • Wi-Fi or Internet Issues
     • If the Wi-Fi is unavailable for more than 24 hours, guests will receive a 5% discount for the affected period. To be noted: we always have a backup line in case, and if not, we will find a solution with a temporary point of access.
   • A/C or Fan/Heating Issues
     • If the air conditioning or fan/heating system in the room is not functional and cannot be repaired within 48 hours, the guest will receive a 10% discount on the nightly rate for each affected night.
   • Plumbing/Bathroom Issues
     • If there is a plumbing issue (e.g., no hot water, non-functional toilet), no other bathroom can be used in the meantime, and the issue cannot be fixed within 48 hours, the guest will receive a 15% discount on the nightly rate for each affected night.
   • Noise Complaints (non-repairable issues)
     • In case of a repetitive noise issue perturbing several residents as well (e.g., construction or disturbances from neighboring units), and in the event, it cannot be resolved within 72 hours, a 5% discount on the nightly rate will be applied, depending on the severity of the issue.
3. Extended Issues
   If one of these problems persists for more than 72 hours and no alternative solution can be offered (e.g., moving to a different room or property), we will review the issue case-by-case and offer a compensatory discount depending on the circumstances and the severity of the issue. 

• Discount Policy: Ensuring Quality and Sustainability

We kindly inform you that discounts are limited to a maximum of 30% off the nightly rate. This ensures that we can continue providing the high-quality services and amenities you expect while maintaining the sustainability of our offerings. Thank you for your understanding.

Amendments to Terms and Conditions

Palma Coliving reserves the right to update or amend these terms and conditions at any time. Clients will be notified of any significant changes before their stay.